About Warranty

Our products are guaranteed to be 100% genuine, and the original manufacturer warranty terms cover them.

An invoice is included with the delivery of your products. This invoice is the manufacturer’s guarantee certificate and must be kept for all warranty claims.


If you are not fully happy with the goods you have received, you can return them to us within 30 days of receipt, providing they are in an original resalable condition.

Once returned, you will be entitled to receive an exchange or a refund, which will not include the original postage and packaging cost. We cannot refund or exchange items that appear to have not been in their original condition.

We cannot take responsibility for damaged or lost return transit items.

Please ensure all returned items are well packaged and not damaged in the post.

Enclose the completed live chat returns services with your goods, and return to the following our warehouse address:

Name: lappan BSTTGGYX

Address (Line 1): Unit 13 Ashford Business Centre

Address (Line 2): 166 Feltham Road

Town / City: Ashford

County: Middlesex

Postcode: TW15 1YQ

Country: United Kingdom

Tel: 07563 002471